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Awful Cloth – Shipping Policy Summary

1. Order Processing & Schedule

• Order Cut-off Time: 5:00 PM EST (Eastern Standard Time).

• Handling Time: Orders take 0 to 3 business days (Monday – Friday) to undergo quality checks and packaging.

• Weekend Policy: No order processing occurs on Saturdays and Sundays. Orders placed after 5:00 PM on Friday or during the weekend will begin processing the following Monday morning.

2. Shipping Rates & Delivery Options

We offer three domestic shipping tiers within the United States:

3. Order Tracking

• An automated confirmation email with a clickable tracking number is sent once the package leaves our Brooklyn fulfillment center.

• Shipments can be monitored in real-time via official carrier websites (such as USPS or UPS).

• If tracking information is not received within 4 business days of purchase, customers should contact support immediately.

4. Address Accuracy & Delivery Issues

• Incorrect Addresses: Awful Cloth is not responsible for lost or misdirected packages caused by incorrect address entries made by the customer at checkout.

• Missing Packages: If a tracking status shows "Delivered" but the package is missing, customers should first check with neighbors, building managers, or the local post office. Remaining issues must be reported to support within 48 hours.

5. Customer Support Contact Information

For further inquiries or policy clarifications, please reach out to our team:

• Email: [email protected]

• Phone: +1 347-694-8510

• Physical Address: 231 Front St, Brooklyn, NY 11201, USA

• Operating Hours: Monday – Friday | 8:30 AM – 5:00 PM EST (Closed Saturday and Sunday).