Shipping Policy

shipping policy

1. Introduction to Awful Cloth Shipping

At Awful Cloth, we understand that receiving your apparel quickly and in perfect condition is a top priority for every fashion enthusiast. Our Shipping Policy is meticulously designed to provide complete transparency and peace of mind, ensuring a reliable shopping experience from our Brooklyn base directly to your doorstep. We are committed to maintaining the high-standard logistics and professional integrity that Scott Meyers and our entire team have built with the community. Whether you are ordering a single piece or a full wardrobe update, our mission is to deliver excellence.

2. Order Processing & Cut-off Time

Efficiency is the backbone of our operation. To ensure your order is handled with professional care and dispatched as swiftly as possible, we adhere to a strict processing schedule as part of our standard Shipping Policy:

  • Order Cut-off Time: 5:00 PM (EST – Eastern Standard Time).
  • Handling Time: Every order undergoes a quality check and preparation process. This takes between 0 to 3 business days (Monday – Friday).
  • Weekend Policy: Please note that our logistics team takes a well-deserved break on Saturdays and Sundays to recharge. Therefore, orders placed after 5:00 PM on Friday or during the weekend will begin their processing journey on the following Monday morning.

3. Shipping Rates & Delivery Options

We offer flexible delivery tiers to meet your specific needs, whether you prioritize budget-friendly cost-savings or high-speed delivery. All our Shipping Policy rates are transparently calculated to provide the absolute best value for our customers across the United States.

  • Standard Delivery:
    • Cost: $5.55
    • Estimated Transit Time: 4 – 7 Business Days
  • Fast Delivery:
    • Cost: $15.55
    • Estimated Transit Time: 2 – 5 Business Days
  • Free Delivery:
    • Cost: $0.00
    • Condition: Only applicable for orders over $80.00
    • Estimated Transit Time: 4 – 7 Business Days

4. Free Shipping for High-Value Orders

We love rewarding our loyal customers who choose to shop big. Our Shipping Policy includes a generous Free Shipping option for all domestic orders totaling $80.00 or more. This is our premium way of saying “Thank You” for choosing Awful Cloth for your high-quality fashion needs. The free tier utilizes our trusted Standard Delivery network, ensuring your package arrives safely and securely within 4 to 7 business days without any additional shipping fees. It is the perfect excuse to add that extra hoodie or accessory to your cart!

5. Tracking Your Awful Cloth Order

Once your package leaves our fulfillment center at 231 Front St, Brooklyn, transparency remains our primary goal. As a core part of our Shipping Policy, every customer receives an automated confirmation email containing a unique, clickable tracking number.

You can monitor your shipment’s real-time journey through the official carrier websites like the United States Postal Service (USPS) or UPS. This allows you to know exactly when your new favorite outfit will arrive. If you do not receive your tracking information within 4 business days of your purchase, please contact our support team immediately so we can investigate.

6. Address Accuracy & Delivery Issues

To maintain a high-trust environment and avoid “Misrepresentation” errors or delivery failures, we kindly ask you to ensure your shipping address is 100% accurate at checkout.

  • Incorrect Addresses: Awful Cloth cannot be held responsible for lost or misdirected packages due to incorrect address entry by the customer.
  • Missing Packages: If your tracking status shows “Delivered” but you have not physically received the item, we recommend checking with your local post office, building manager, or neighbors first. If the issue persists, please reach out to us at [email protected] within 48 hours.

7. Contact Our Support Team

If you have any further questions or require clarification regarding our Shipping Policy, our dedicated support team, led by Scott Meyers, is always here to help. We pride ourselves on clear communication, rapid response times, and professional service.

  • Phone: +1 347-694-8510
  • Email: [email protected]
  • Physical Store: 231 Front St, Brooklyn, NY 11201, USA
  • Operating Hours: Monday – Friday | 8:30 AM – 5:00 PM (Closed Saturday and Sunday)

For more information on how we handle returns and exchanges, please visit our dedicated Return & Refund Policy page. We thank you for your business and look forward to delivering your Awful Cloth gear!