1. Our Commitment to Quality

At Awful Cloth, we take immense pride in the craftsmanship of every garment we produce. Scott Meyers and our dedicated team in Brooklyn work tirelessly to ensure that your order meets the highest standards of the apparel industry. However, we understand that sometimes a product might not meet your expectations.

Our Return & Refund Policy is built on a foundation of trust and transparency, ensuring that your satisfaction is always our top priority. We believe in a stress-free shopping experience, which is why we’ve streamlined our refund process to be as professional and straightforward as possible. Every piece of clothing we ship is a reflection of our brand, and we stand behind our work 100%.

2. 30-Day Return & Refund Policy Window

Time is of the essence when it comes to customer satisfaction. We offer a generous 30-day return window. This means you have exactly 30 days from the date you receive your item to request a return under our official Return & Refund Policy.

We encourage all customers to inspect their packages immediately upon arrival. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange. This timeframe allows us to maintain a fresh inventory and ensure that all returned items are still in perfect condition for other members of the Awful Cloth community.

3. Conditions for a Successful Return

To maintain the hygiene and quality standards of our fashion brand, not all items are eligible for a return. To be eligible for a refund under our Return & Refund Policy, your item must meet the following strict criteria:

Condition: The item must be unworn, unwashed, and in the same condition that you received it.
Packaging: It must be in the original packaging with all brand tags still attached. Items returned without tags may be rejected.
Proof of Purchase: You must provide a receipt or proof of purchase (order number) to verify the transaction.
Non-returnable items: Perishable goods, personalized items, or intimate apparel (if applicable) cannot be returned for health and safety reasons.

4. Step-by-Step Return Process

Initiating a return shouldn’t be a headache. If you need to return an item, please follow these professional steps as outlined in our Return & Refund Policy:

Contact Us: Send an email to [email protected] with your order number and the reason for the return.
Authorization: Once our team reviews your request, we will provide you with a Return Merchandise Authorization (RMA) and the shipping address for our Brooklyn warehouse.
Packaging: Securely pack the item to prevent damage during transit. We recommend using the original shipping box if possible.
Shipping: Ship the package back to us. Please note that unless the item is defective, the customer is responsible for paying for their own shipping costs for returning the item.

Note: For more information on how we handled the initial delivery, please refer to our Shipping Policy.

5. Fast 2-Day Inspection & Approval

We value your time and your money. Once your return is received at our facility at 231 Front St, Brooklyn, NY 11201, our quality control team will perform a thorough inspection. A unique feature of our Return & Refund Policy is our 2-day return window processing.

Within just 48 hours of receiving your package, we will notify you via email of the approval or rejection of your refund. We believe that you shouldn’t have to wait weeks to know the status of your money. Our efficiency in this stage is what sets Awful Cloth apart from other online retailers and builds long-term trust with our customers.

6. 100% Refund via PayPal

Security and speed are the primary reasons we choose PayPal for all our financial transactions. If your return is approved after inspection, we will initiate a 100% refund of the purchase price (excluding original shipping costs).

The refund will be processed directly back to your PayPal account. As part of our secure Return & Refund Policy, we do not store sensitive credit card or financial data on our servers. PayPal usually reflects the balance immediately or within 1-3 business days depending on your linked bank account. This ensures that you receive your funds through a platform you already know and trust.

7. Exchanges and Damaged Goods

If you received a defective or damaged item, we sincerely apologize for the inconvenience. In these specific cases, our Return & Refund Policy covers a full exchange at no additional cost to you.

Please take a clear photo of the damage and email it to [email protected] immediately. We will ship out a replacement piece faster than our standard transit times to make things right. We are committed to ensuring you wear your Awful Cloth gear with pride, not frustration.

8. Contact Us for Support

Do you have more questions regarding your refund status? Our team led by Scott Meyers is ready to assist you during our official business hours. We are here to make sure every interaction with our brand is a positive and professional one.

Email: [email protected]
Phone: +1 347-694-8510
Store Address: 231 Front St, Brooklyn, NY 11201, USA
Operating Hours: Monday – Friday | 8:30 AM – 5:00 PM (Off Saturday and Sunday)

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